This list is continually growing as each course is individually written to meet the needs of the specific customer.

All training below can be delivered via zoom or face to face (COVID rules allowing). Delegate numbers can vary but for interactive sessions I recommend a maximum of 8 but no less than 4.

The following can be delivered across full day (6 hours) or half day (3 hours) sessions.

Training for new managers

  • Leadership qualities and behaviour
    • Best friend to tyrant – finding the balance
  • Personality and leadership
    • Being you and being a leader
  • Situational leadership (leadership styles)
    • Leadership styles
    • Adapting for the situation
  • Motivating / Inspiring
    • What do we like about working?
    • Why this is essential
  • Developing your team and yourself
    • Keep on growing and keep on developing
    • If you haven’t made a mistake, you haven’t learnt anything
  • Mental Health and Wellbeing
    • Yourself and your people

Introducing HR

  • Aligning HR with the business aims
    • Looking at where HR fits in with the company aims
  • Policies and practices
    • What policies should be in place
    • Aligning them with law and company objectives
  • Supporting the management team
    • Finding the right balance for your company
    • Training and supporting your management team
    • Being a point of reference
    • Ensuring company-wide consistency
  • Management or staff representative?
    • Getting the balance right
    • Relating company message
    • Representing the people perspective
  • Employee Involvement
    • Why this is important
    • What and how mechanisms can be introduced

Managing Difficult Conversations

  • The psychology
    • Why are “they” difficult conversations?
    • What am I worried about?
    • What happens if I don’t have the conversation?
  • The practical side
    • Preparation
    • Skills
    • Identifying the purpose of the meeting
  • Practice makes perfect
    • Role plays
    • These are undertaken in a very safe environment for people to practice the learning points of the course. We will agree some worst- case scenarios with a view that in real life it will never be as bad. This part is always a concern for participants but is always considered the most beneficial by those same participants.

Getting the right people into your business

  • Understanding the causes of labour-turnover
    • Push / pull effect
  • What do people want from a job / career?
    • Understanding your strengths as an employer
    • Making your company the employer of choice
  • The legal part
    • GDPR
      • Retaining information
    • Equality Act
      • Protected characteristics
      • Unconscious bias
      • Disability
  • Advertising
    • Role Profiles
    • Being the employer of choice
    • Where you advertise
  • Interviewing
    • Different methods
    • Remembering you are being interviewed as well
    • Questioning techniques
    • Record keeping
  • Making the offer
    • Contracts and written statements
    • First day
    • Induction

Discipline (Formal and Informal)

  • What is discipline?
    • Definition
    • Discipline should rarely be seen as a punitive measure
  • Managing in or managing out?
    • Setting a standard of behaviour
    • Helping staff achieve that standard
  • Formal and informal
    • Using informal chats where possible
    • When to start formal processes
  • Processes and procedures (as per company policy)
    • Investigation and information gathering
    • Meetings and hearings
    • Note taking
    • Roles
    • Warnings
    • How long they stay on a record for
  • The law
    • The right to be accompanied
    • The right to appeal
    • Natural justice
    • Reasonable range of responses
    • Acas code of practice
    • Notice
  • Back to what is the company trying to achieve
    • Impact of dismissals on moral (good and bad)
    • Setting the standard
    • Achieving a high-performing team

Fair Treatment at Work

  • An introduction to Equality, Diversity and Inclusion
    • Why Equality and Equal Treatment are not the same thing
    • The benefits of an Equal Opportunities or Fairness Policy
  • The Legal Elements
    • Equality Act 2010
    • Protected characteristics
    • Types of discrimination
    • Direct
    • Indirect
    • Harassment
    • Victimisation
    • Perception and Association
    • Legal penalties – Employer / Employee
  • Unconscious Bias
    • What is it?
    • What can I do about it?

Awareness of Mental Health and Wellbeing at Work

  • The difference between Mental Health and Neuro-diversity
  • Recognising the signs in
    • Your staff
    • Yourself
  • Conversations with your staff about mental health
    • Preparing
    • Signposting
    • Clarity of aims
    • Communication skills
    • Listening
    • Questioning
    • Body Language
  • Reasonable Adjustments

One to One Coaching Sessions

These sessions are between ½ an hour to 1 hour long. They are particularly good for those who don’t feel comfortable in a class environment or who have particular communications requirements.

However, these sessions can be delivered to small groups if convenient for the company.

  • Communication
  • Working safely (H&S)
  • Undertaking investigations
  • Mental Health and Wellbeing – Self awareness
  • Having a one-to-one discussion
  • Planning and organising
  • Problem Solving
  • Questioning skills
  • Bullying and Harassment

This list is continually growing and so if you don’t see what you are looking for, ask and we can develop something to suit your needs.

Training Rates

£600 for 1 day – 6 hours training

£400 for ½ day – 3 hours training

Coaching sessions ½ – 2 hours max – £80 each

Packages available for bulk / multiple bookings.

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